New online banking, new mobile banking app, and new debits cards are coming soon to legacy Trinity Bank customers.

Our commitment is to provide you with the best banking experience possible by offering exceptional service and the very latest in banking technology. To enhance your experience, we have upgraded our legacy Trinity Bank offices to a new and improved River Bank & Trust operating system. This will bring a new and improved online banking and mobile app experience, enhanced bank statements, and a new Visa debit card.

If you have questions or need assistance, we are always here to help. Please contact your local office or email riverbankcustomersupport@river.bank. We appreciate your business!

WHAT YOU NEED TO KNOW:

During the conversion of our new operating system, a technical issue occurred which is temporarily affecting customer debit card usage. If your debit card is not working properly, please contact your local River Bank office or email riverbankcustomersupport@river.bank.

NEW DEBIT CARDS

  • New River Bank & Trust Visa debit cards will replace existing Trinity Bank Mastercard debit cards.
  • The new cards will be mailed out on or around March 11th, and your new PIN number will arrive separately in the mail 3 to 5 days later.
  • Your new card will be automatically activated and ready to use on Thursday, April 2nd. Your existing Trinity Bank debit card will be deactivated on Monday, March 30th.
  • Please notify any merchants who automatically bill your existing Trintiy Bank debit card to provide them with your new River Bank & Trust debit card number.
  • NEW ONLINE BANKING & MOBILE APP

  • Online and Mobile Banking will be unavailable from 12:00 PM on Friday, March 27th through approximately 12:00 PM on Thursday, April 2nd.
  • On Thursday, April 2nd, please complete your initial online banking login – Full Instructions | Condensed Instructions
  • On Thursday, April 2nd, please download the River Bank & Trust app and delete the Trinity Bank app from your device. You may also complete your initial online banking log in on the new app. Select your device – Apple | Android
  • FREQUENTLY ASKED QUESTIONS

    Please Click here for a list of frequently asked questions.