Dear Valued Customer,
To enhance your banking experience, we will upgrade our legacy Peoples Southern Bank offices to a new and improved River Bank & Trust operating system on the weekend of Friday, March 22nd. As mentioned in previous communications, the upgrade will provide improved online and mobile banking features and more mobile app and debit card capabilities.
The following information contains important date and access information about the system upgrade that will affect online banking, mobile banking, telephone banking, and debit cards. Please take time to review it and mark the dates on your calendar. As always, we are here to answer any questions you may have.
If you are a current debit card user, your first debit card transaction on or after Monday, March 25th must be a PIN based transaction. Any signature transactions will be declined until a PIN transaction is completed. You may complete a PIN based transaction at an ATM or at the point of sale. Simply conduct your transaction as you normally would and enter the same PIN number you normally use.
ONLINE BANKING & MOBILE BANKING
Online and Mobile Banking will be unavailable from 3:00 PM on Friday, March 22nd through approximately noon on Tuesday, March 26th. If you plan to conduct any online or mobile banking transactions, please do so before 3:00 PM on Friday, March 22nd.
On Tuesday, March 26th at approximately noon, you will be able to access the new Online Banking by visiting our website at www.riverbankandtrust.com. There will no longer be a separate log in area for legacy Peoples Southern Bank customers. Click here for detailed instructions on how to complete your initial online banking log in.
All mobile app users must install a new River Bank & Trust mobile banking app. The app you currently have installed on your mobile device will not be in service starting 3:00 PM on Friday, March 22nd. The new app will be available for download on Tuesday, March 26th. Search “River Bank & Trust” on the App Store and Google Play. Please note that you must complete your initial online banking log in before you download the new app.
BILL PAY & INTERNAL TRANSFERS
If you currently use bill pay, your information should transfer over to the new system. We do recommend that you make a list of your payees and payment information prior to Friday, March 22nd, so that you can verify that the information transferred over correctly after you have completed your initial online banking log in.
Scheduled internal transfers between accounts should carry over. We recommend that you check this information once you have completed your initial online banking log in.
On Tuesday, March 26th, you will use a new telephone banking number. The new number is 866-204-7487. When you call the new number for the first time, you will be prompted to create a new PIN.
All checking and savings customers will have a statement generated on March 24th. No monthly service charge will be assessed for these statements. After this onetime event, your normal statement cycle will resume. Interest bearing accounts will be credited the accrued interest through March 24th. The accrued interest for the remainder of March will be credited at the end of the month (or your next statement cycle).
All e-statement statement users will be e-statement users after the system upgrade, but you will need to reaccept the terms and conditions for each account after you’ve completed your initial online banking log in. Once terms and conditions have been accepted, you will receive e-statements within online banking.
You will have access to the last 12 months of bank statements in the new online banking system. In your current system, you have access to the last 18 months, so we recommend that you download any statement outside of the 12 months prior to Friday, March 22nd.
We appreciate your business and hope that you will enjoy the new features and capabilities. If you have any questions or concerns, please feel free to contact us at 205.755.2240.
Chilton County President