Dear Valued Customer,

River Bank & Trust cares about the health and wellbeing of our customers, team members, and the communities we serve. As we navigate the circumstances caused by the coronavirus (COVID-19), we remain firmly committed to caring for your financial needs while also keeping you safe. In light of recent recommendations from the Centers for Disease Control (CDC), we are making temporary adjustments to help us better serve you during this time.

Banking Services

• Effective Thursday, March 19th, we will transition our office operations to drive-thru only. In our drive-thru lanes, you will be able to conduct most normal banking transactions.
• You may schedule appointments to meet with your Relationship Manager, to open new loan and deposit accounts, and to conduct banking business that cannot be handled through drive-thru lanes or online and mobile banking–simply contact your local office or email riverbankcustomersupport@river.bank.
• Please use our digital banking services. Access your accounts online or by using our mobile banking app. From there, you can check balances, deposit checks, transfer funds, make payments, open accounts, and more. If you haven’t enrolled in online banking or downloaded our mobile banking app, please do so at this time.
• If you need cash, use any ATM you choose with your River Bank & Trust debit card. You will not pay withdrawal fees, because we automatically reimburse them.

We urge you to be especially cautious of possible fraud attempts during this time! Look out for suspicious emails, text messages, and phone calls. River Bank & Trust will never contact you to ask for your private information.

Any updates related to this matter will be available on our website at riverbankandtrust.com and our Facebook, Instagram, Twitter, and LinkedIn accounts.

As always, River Bank & Trust is here for you. We will get through this together.

Sincerely,

Jimmy Stubbs
Chief Executive Officer